Last updated:

Use ExpressVPN on your devices.
Need a VPN or DNS for your device?
Get ExpressVPN Now
Use ExpressVPN on your devices.
One ExpressVPN account. All devices.
Get Apps for Free

If you are unable to unlock ExpressVPN Keys because you cannot remember your primary password, follow these steps to reset your primary password. Resetting your primary password requires your recovery code.

ExpressVPN Keys Chrome extension:

  1. Install and set up the ExpressVPN Keys Chrome extension.
  2. Click the ExpressVPN Keys Chrome extension.
  3. On the unlock screen, click Forgot Primary Password?
  4. Click Use Recovery Code.
  5. Follow the instructions.

ExpressVPN for Android or iOS:

  1. In the app, tap Options.
  2. Tap Settings > Security > Change primary password.
  3. Tap Forgot Primary Password? > Use Recovery Code.
  4. Follow the instructions.

If you have lost your primary password and your recovery code: Contact the ExpressVPN Support Team to reset your password manager account.

Important: ExpressVPN uses zero-knowledge encryption and therefore cannot see or restore your encrypted data. You will lose your stored logins.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top

Was this article helpful?

We're sorry to hear that. Let us know how we can improve.

A member of our Support Team will follow up on your issue.