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IP addresses (source or VPN)
Traffic destination or metadata
We have carefully engineered our apps and VPN servers to categorically eliminate sensitive information. As a result, ExpressVPN can never be compelled to provide customer data that does not exist.
Apps and app versions successfully activated
Dates (not times) when connected to the VPN service
Choice of VPN server location
Total amount (in MB) of data transferred per day
None of the above data enables ExpressVPN or anyone else to match an individual to specific network activity or behavior. We are unable to answer questions related to data that we do not possess, such as how a customer has used our VPN service.
To troubleshoot technical issues related to ExpressVPN apps
To provide technical support to customers, identify connection problems, and give country-specific advice on how to use our service
To enable ExpressVPN engineers to identify and fix network issues
ExpressVPN also collects anonymized analytics data such as speed test data, connection failures, and crash reports. These diagnostic reports do NOT tie back to individual users because we’ve engineered our apps to never know which user sends which data. You can specify in the settings menu of any ExpressVPN app whether you wish to send this data to us.
ExpressVPN does not keep activity logs or connection logs from our users. Here’s what that means:
No activity logs. ExpressVPN does not see, record, or store which websites you visit. We never log the destination or contents of your traffic, and we run our own private, encrypted DNS on every VPN server for added privacy and anonymity.
No connection logs. ExpressVPN never logs connection timestamps, session duration, your source IP address, or the ExpressVPN IP address that your computer assumes when connected to the VPN.
Our commitment to your privacy means we never keep sensitive information and eliminate both activity logs and connection logs. Our systems are built around NOT knowing how customers use our services. ExpressVPN cannot answer questions like “Which users were connected to a given IP address at a specific time?” or “Which users accessed a particular website?” because we simply never possess that data.
Other VPN providers claim “no logs” on their privacy policies without going into much detail. Do they know if customers manage to use their apps successfully? Can they enforce a limit on simultaneous usage from more than five devices?
If a provider claims to “know nothing” but won’t answer simple questions about what they specifically do or don’t know, then it would be reasonable to question their claims of “no logs.” Unfortunately, most providers lack transparency when it comes to what matters most to VPN users: your privacy.
ExpressVPN is committed not only to providing a private VPN service to help people all over the world be more anonymous, but also to supporting the cause of privacy itself.
ExpressVPN is proud to support the following non-profit digital privacy advocacy groups financially:
Privacy isn’t a privilege; it’s a universal human right. You can learn more about the world of digital privacy and information security on the ExpressVPN Blog.
ExpressVPN is based in the British Virgin Islands (BVI). BVI law affords more privacy and anonymity than U.S. or European law, making ExpressVPN an ideal offshore VPN.
Check out these manual configurations and setup tutorials for a wide range of other devices and platforms.
The ExpressVPN apps make it easy for anyone to enjoy a fast, private internet connection without worrying about logging of your sensitive information.
Try ExpressVPN risk-free for 30 days.
If you’re not satisfied with ExpressVPN’s fast, private VPN service for any reason, contact Support within 30 days and get a full refund. It’s that simple.